Troubleshooting

Check the Shopify storefront and the client separately; Terminal Commerce does not sit between them.

A product is missing

Confirm that it is active, published to the Online Store, available in the relevant market, and has an available variant. Then retry the Shopify-native endpoint.

The client cannot connect

Copy the exact endpoint from the app's Connect tab. Confirm the client supports the required UCP/MCP transport and reload it after editing its configuration.

Cart or checkout behavior differs

Cart and checkout behavior comes from Shopify and may reflect the store's market, inventory, shipping, tax, and checkout configuration. The final order and payment details are confirmed on Shopify-hosted checkout.

The app asks for a Tilda token

It should not in the Shopify UCP Edition. Reopen the embedded app and contact support if any relay token or Tilda shopper credential is shown.